Color Factory DFW TERMS & Conditions
The following Terms & Conditions govern the purchase and installation of a vehicle wrap or Paint Protective Film (PPF) by Color Factory DFW. It is important to accurately report all information related to your vehicle condition
Limited Warranty
Color Factory DFW extends to our customers a 1-YEAR Limited Warranty for all defects due to installation error, which includes cover lifting, peeling, wrinkles and bubbling. Any accidental damage, road hazard damage, or normal wear and tear of the vehicle wrap or PPF is not covered under the limited warranty.
The Limited Warranty does NOT cover damages to a vehicle wrap of PPF cause by improper care, including the use of chemical cleaning agents, power-washing, use of ANY automatic vehicle washing station (car-wash or similar which uses machines to apply soap and water), or ANY application of liquids at a higher than natural velocity to the exterior of the vehicle after the vehicle wrap or PPF has been installed.
Claims under the Limited Warranty are subject to examination and approval by a Color Factory DFW installer. Warranty repairs will be done at the sole discretion of Color Factory DFW. Color Factory DFW will have the final say in whether the repairs or re-installation of the vehicle wrap or PPF will be performed on your vehicle.
If ANYONE other than Color Factory DFW installers has altered, changed, removed, or attempted to repair a vehicle wrap or PPF, THE LIMITED WARRANTY IS VOID. ABSOLUTELY NO EXCEPTIONS.
If any sort of chemical agent has been applied to the vehicle wrap or PPF, THE LIMITED WARRANTY IS VOID. We cannot stress this enough – vehicle wraps should be cleaned with ordinary soap and water. A Limited Warranty related claim must be submitted to Color Factory DFW as soon as possible. Please contact Color Factory owner Jonathan Nguyen directly with and warranty claims CALL (469) 988-1321, and/or at colorfactorydfw@gmail.com. Please include as much detailed information as possible about the basis of your claim, including pictures, videos and a detailed description of the issue with the installation.
Color Factory DFW will make every effort to prioritize Limited Warranty work. However, please allow up to 30-days for warranty work to be completed after approval of the Limited Warranty claim.
PROPER CARE FOR YOUR VEHICLE WRAP OR PAINT PROTECTIVE FILM (PPF)
Caring for you vehicle wrap or PPF is essential to ensuring the quality and life of the material. The
following are Color Factory DFWs recommendations for care of your new vehicle wrap or PPF.
- ONLY hand wash your vehicle with PH neutral soap 7 days after vehicle wrap or PPF has been installed.
- DO NOT pressure wash your vehicle wrap or PPF. This may damage your product and could result in peeling, holes, stretching or other damage. It is especially important to not apply high pressure water at the edges of the vehicle wrap or PPF, as this can lead to premature peeling.
- DO NOT use and type of degreaser or other agent to remove substances from the exterior of the vehicle as they can damage the vehicle wrap or PPF.
- DO NOT use soap or detergent with a “wax” or other detailing chemical mixed with the soap.
- Only dry the vehicle with a clean microfiber towel or rag once the vehicle wrap or PPF is installed.
- DO NOT UNDER ANY CIRCUMSTANCE USE AN AUTOMATIC VEHICLE WASH. HAND WASH ONLY.
For best results, vehicle wrap and PPF are recommended on vehicles less than 5 years old, with factory paint. Any scratches, paint imperfections or door dings will be noticeable on newly wrapped vehicles. If the paint has started to flake or oxidize, the vehicle wrap or PPF may have difficulty adhering to the surface properly. Color Factory DFW recommends customers to repair any scratches or dents before wrapping the vehicle.
DISCLAIMER
Color Factory DFW CANNOT GUARANTEE a vehicle wrap or PPF will not damage vehicle paint. Color Factory DFW disclaims all liability for paint damage caused by the installation of vehicle wrap or PPF. By choosing to have a vehicle wrap or PPF installed on your vehicle, you waive any and all claims to paint damages that may be caused as a result of the installation of the vehicle wrap or PPF.
If for ANY REASON you believe that vehicle wrap or PPF could damage your vehicle’s paint – DO NOT have Color Factory DFW install a vehicle wrap or PPF on your vehicle! Contact the dealer/manufacturer of your vehicle directly to inquire if a specific vehicle wrap of PPF product is safe for the paint on your vehicle.
Any
pre-existing damage to your vehicle, including paint or other exterior elements of your vehicle, is NOT covered under the Limited Warranty.
Any pre-existing damage to the vehicle MUST be noted on the Color Factory DFW drop-off form. Once you have noted any pre-existing damage to the vehicle and signed the drop-off form, Color Factory DFW is not liable for ANY damage to your vehicle that existed on the vehicle prior to, and/or occurred to the vehicle before you brought the vehicle in.
ANY damage to the vehicle wrap or PPF not addressed within this document is not covered under the Limited Warranty described herein.
ALL OTHER WARRANTIES< WHETHER EXPRESS OR IMPLIED< INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY, AS PERFORMANCE, ACCURACY OR COMPLETENESS ARE SPECIFICALLY DISCLAIMED.
CUSTOMER BEARS ALL RISK RELATING TO QUALITY AND PERFORMANCE OF THE GOODS PROVIDED. NO ORAL OR WRITTEN STATEMENTS OR INFORMATION PROVIDED BY THE COMPANY IN CONNECTION WITH THE PURCHASE OF A VEHICLE WRAP OF PPF FROM COLOR FACTORY DFW, INCLUDING BUT NOT LIMITED TO ANY STATEMENTS REGARDING DURABILITY, SHALL CREATE ANY OTHER WARRANTY NOT SPECIFICALLY OUTLINED IN THIS LIMITED WARRANTY OR IN ANY WAY AMEND OR MODIFY THIS DISCLAIMER.
LIMITATION OF LIABILITY
The Company’s liability shall be limited to direct damages proven by Customer in an amount not to exceed the purchase paid, if any, by Customer hereunder.
COLOR FACTORY DFW EXCLUDES LIABILITY, WHETHER BASED ON CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR ANY DAMAGES TO CUSTOMER OR ANY OTHER PARTY OTHER THAN AS DESCRIBED IN THIS LIMITED WARRANTY, OR ANY PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, OR FAILURE OF THE GOODS OR SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
DISASSEMBLY AND REASSEMBLY OF VEHICLE COMPONENTS
Your vehicle may need limited disassembly—to have body panels, bumpers, doors, hoods, trunks, or other components removed—in order to properly install the vehicle wrap or PPF.
During disassembly, parts will be removed and reinstalled in the same manner and condition as when they were originally on the vehicle. Although we take extra care to ensure that every part is removed in the best condition possible, clips and tabs can break, some parts can slightly warp, and in rare cases, crack.
In the event of damage during disassembly or reassembly, Color Factory DFW will take necessary measures to repair any parts affected or damaged, to the best of our ability. In some cases, and at the sole discretion of Color Factory DFW, we may choose to replace pieces, clips, or tabs that have been damaged or affected by removal and reinstallation. Replacement and repairs are at the sole discretion of Color Factory DFW.
Some newer vehicles have electronic devices that detect if a body panel has been taken off or reinstalled on your vehicle. If this occurs, and an alert or error code is triggered as a result, Color Factory DFW is NOT responsible for resetting or clearing any error codes or indicators that may have been caused as a result of the removal or reinstallation of a body panel. Color Factory DFW WILL NOT clear codes or turn off warning lights – Dealing with a light or error code is the sole responsibility or the vehicle owner, and not Color Factory DFWs.
ALL SALES ARE FINAL – NO REFUNDS UNDER ANY CIRCUMSTANCES
Customer agrees to a NO REFUND policy, subject to the sole and exclusive warranty agreements outlined within this document.
The customer understands and agrees that if there is a credit card charge-back, returned check, or other occurrence which causes payment for your vehicle wrap or PPF to be returned after a vehicle wrap or PPF has been installed on your vehicle, Color Factory will pursue civil action in a court of law to recover ANY and ALL amounts that were wrongfully charged back, including attorney fees, if applicable.
FINISHED PRODUCT NOTICE
Please do not hesitate to contact Color Factory DFW if you encounter any issues with your vehicle wrap of PPF. Although Color Factory DFW takes care to ensure the quality of our work, NO installed vehicle wrap or PPF will be 100% free of minor imperfections. Contaminants, small air pockets, minor wrinkles or color variations can occur.
Jonathan Nguyen, Owner
Color Factory DFW
2840 South Jupiter Road #1004
Garland, Texas 75041
Phone: 469-988-1321
Email: colorfactorydfw@gmail.com
